Data Center Operations Tech I

Job Description

The Data Center Operations Technician I position at Flexential is a critical role offering physical and Level II technical support to customers and resources. This 24x7x365 role requires competency in facilities infrastructure, Windows OS, PC troubleshooting, and management applications, maintaining professionalism during customer interactions and data center duties.

Key Responsibilities

• Timely resolution and escalation of facility and customer issues.
• Troubleshooting technical issues and documenting them using the Flexential ticketing system.
• Following Flexential Support and Data Center policies and procedures.
• Local access and escort for vendors and carriers.
• Performing remote hands work for internal and external customers.
• Assisting with physical and logical installations of services.

Required Qualifications

• Passion for excellent customer service.
• Proficiency in Windows and Microsoft Operating systems.
• Self-driven and motivated individual with strong communication skills.
• Attention to detail, commitment, and meeting deadlines.
• 1 year of IT Support experience preferred.
• Network+, Security+, CCNA, Microsoft MCP, or MCSA certifications desired.

Physical Requirements

• Ability to work at heights, in cold environments, with heavy objects, and cabling installation.

Pay Range

Hourly pay for this role ranges between $20.30 and $23.81, with variation based on candidate experience and qualifications.

Benefits

• Health, dental, vision, 401(k), PTO, life insurance, AD&D, disability, and more.
• Wellness and Employee Assistance Programs.

EEO Statement

Flexential is an equal opportunity employer committed to diversity and inclusion.