Patient Care Coordinator

Job Description

New England College of Optometry (NECO) is seeking a dedicated and detail-oriented Patient Care Coordinator to join our Boston Clinic team. As the Patient Care Coordinator, you will play a vital role in ensuring exceptional customer service and operational efficiency. This full-time position involves managing multiple priorities, assisting patients at the front desk, and providing support to staff and doctors.

Responsibilities

• Answer incoming calls and greet patients in a professional and courteous manner.
• Schedule appointments, follow up with patients, and handle billing inquiries.
• Maintain patient records, ensure HIPAA compliance, and promote culturally competent care.
• Assist with order processing, dispense contact lenses, and support clinic operations.
• Work collaboratively with the team, adapt to a fast-paced environment, and perform administrative duties as needed.

Requirements

• Minimum one year of customer service experience, ideally in a healthcare setting.
• Proficiency in Spanish or Creole is a plus.
• Strong organizational and interpersonal skills with attention to detail.
• Ability to use technology effectively, including Microsoft Office and practice management software.
• High school diploma required.

Benefits

• Competitive hourly wage of $23.
• Health and wellness benefits, dental coverage, and vision services.
• Generous paid time off, employer-paid life insurance, and retirement plan contribution.
• Opportunity for career growth and professional development.